ImagingStarlight wants you to be satisfied with your purchase and be able to effectively use your products or other purchase. If you are not 100% satisfied with your purchase from ImagingStarlight, you may return your purchase within 30 days of receipt for a refund or exchange less a 20% re-stocking fee. Refund will be in the same form as payment.
We require that the product be returned in “as new” condition in its original, “as new” packing so it may be re-sold as new equipment. It must be fully insured and ImagingStarlight be consulted prior to the return. Shipping charges on all returns, whether for refund, replacement or warranty work must be paid by the customer. Charges arising from the return, such as customs, taxes or surcharges, will be the sole responsibility of the customer. ImagingStarlight will not be responsible for lost shipments or for damages in shipping from the customer. Insurance claims will be the responsibility of the shipper.
Upon receipt of a returned product ImagingStarlight will examine the shipment and determine if the criteria for the return has been met. A refund or credit will be issued within seven days. In the event the product is not returned in “as new” condition or with missing materials, manuals or without “as new” original packaging the return will be rejected or a reduced refund offered as the product would offered as “used” to other customers.
We recognize that you likely will not have 30 nights of clear skies to test your equipment after purchase, So we ask that you find at least one night during the first 30 days of possession to use the equipment and make sure it is functioning properly.
Exceptions to this policy:
The following products are exceptions to this policy. They are non-returnable unless there is a manufacturer’s defect in which case the product will be replaced or repaired by the manufacturer:
- Special Ordered Items – products that are not usually kept in stock (This will be clarified before order is processed)
ImagingStarlight wants you to be able to use your equipment purchased from us for the reasonable lifetime of that equipment. ImagingStarlight works with its suppliers to provide the customer with service under the manufacturer’s warranty. While ImagingStarlight will assist where possible, in some cases it will be better to work with the manufacturer to expedite service and reduce shipping costs.
ImagingStarlight is a specialty astronomy retailer offering support and advice before and after your purchase. We attempt to answer inquiries by telephone, respond to e-mail and provide complete support and advice when shopping in person. Unlike purchases from many online retailers, “big-box” or “department stores, we have staff knowledgeable about astronomy and astronomy equipment and invest time and resources in helping you purchase the equipment that will work best for you. Our return policies may differ from what you’ve experienced from larger retailers but are designed to support these operational practices.